We aim to make the ordering process simple but we also want to create your dream event. Don’t hesitate to ask any questions you may have via email.

Firstly

Order your pieces through our website. This will allow you to include details to personalise your order.

For customised orders not on our website, email Natalie including the pieces you would like to create/order. We love hearing your ideas!

Email: natalie@honeyandhivedesigns.com.au

Secondly

If you didn’t include your finer details in your website order we will send you an email requesting this (e.g., guest list names). We will require this 6 weeks prior to your event.

Thirdly

We will send you a proof within three business days of your design for editing, changes and your feedback. All proofs must be finalised and approved by you 4-weeks before your event so we can begin creating.

Lastly

Now you relax and we create (our favourite part!). Once your pieces are finalised we will contact you to arrange pick-up/delivery (in Toowoomba region) or inform you that your pieces have been shipped.

All pieces have a rental period of 4 days in the local area.

Please email us to arrange a suitable time for pick-up or delivery of your hire items (fees apply) within the Toowoomba region. Unfortunately we are unable to post hire items.

All hire items have a security bond attached ($50) to cover any damages or late/unreturned items. This will be reimbursed to you on return of the items on-time and in their original condition.

As soon as you’re ready you can place your order. You don’t need the final details but it helps to ensure the availability of your date. The finer details of your order will be required a minimum of 6 weeks prior to your event.

We understand in this current climate that guest attendance can change right up until the wedding however we still require your guest list for place cards and seating boards 6 weeks before your wedding. However, if you do require a last minute change, contact Natalie and and we will do our best. A rush order fee of $60 may apply.

Contact Natalie at natalie@honeyandhivedesigns.com.au with the date of when you require your order and we will let you know if we can accomodate a shortened timeline. We will always try out best! A rush order fee of $60 will apply (ready made hire items excluded).

Our minimum lead time is 6 weeks. When your order is complete we will contact you to arrange delivery/pick-up or inform you that your pieces have been shipped. Once shipped, delivery time is in the hands of Sendle however you will be provided with a tracking number.

As a small business we have the flexibility to make changes once the order is placed. The ideal time to request changes is when you are sent your proofs (2 complimentary then a $10 service fee applies for additional changes). We want to ensure your happiness with the product and also understand that sometimes changes will need to be made that are out of anyone’s control. Email Natalie at natalie@honeyandhivedesigns.com.au to discuss further.

Our rule of thumb is to measure twice and cut once! We do require you to approve your proofs before any pieces are made as we will use the exact spelling you have provided. If you notice a mistake email Natalie at natalie@honeyandhivedesigns.com.au and we will do our best to help you. Fees may apply if the error was not on our behalf.

Custom orders are the very heart of Honey & Hive Designs. These products are designed from scratch in extensive consultation with you. Custom designs do take longer as there is an initial design phase on top of product. The standard 6 weeks production applies but only once the design is finalised. Email Natalie at natalie@honeyandhivedesigns.com.au to discuss your dream design!

The beauty of being a small business is that we can work with you to find solutions that can work within your budget. We may have hire items that suit your price point but please note that we do not hire personalised signage. Email Natalie at natalie@honeyandhivedesigns.com.auto discuss.

We absolutely love creativity and a challenge. Our skills, experience and small family business model mean that we can work with you to create just about anything. We look forward to hearing your ideas! Please note that these products will typically be kept by you and pricing will reflect this. Email Natalie at natalie@honeyandhivedesigns.com.au

Payment is required in full for all orders made through our website.

All custom and hire orders will be provided with an invoice upon confirmation of your order. This payment will be required as per the date listed on your invoice. Please note your custom and hire orders are NOT booked until the deposit as per your invoice has been paid.

We do not offer After Pay but are happy to chat with you about regular instalments.

Shipping will be calculated at the check out. Alternatively, if you are local to Toowoomba we can arrange a time for you to collect your pieces free of charge or we can deliver for $15 (within a 30km radius of Top Camp).

If you are local to Toowoomba we can arrange a time for you to collect your pieces free of charge or we can deliver for $15 (within a 30km radius of Top Camp).

Each item is inspected and photographed prior to delivery to ensure only the highest quality product is sent to you. If you have received your product and believe your item is damaged, please send us a photo and your order number to natalie@honeyandhivedesigns.com. Each case will be assessed by us to determine if further action is needed.

We do not accept responsibility for damage occurred during delivery.

Due to the custom and hand made nature of the product we are unable to accept returns or exchanges. If the product is faulty, please see above.

Refunds and replacements will not be offered if you:

simply change your mind

decide you do not like the purchase

decide you have no use for it

damage the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces

We understand that sometimes things change and where we can, we'll try to help out with an affordable solution if we receive notification within 6 weeks of your event.